FAQ
Welcome to our Frequently Asked Questions! Find answers to the most frequently asked questions about our products, services, and commitments here. If you can't find the information you're looking for, please feel free to contact us directly using our contact form .
Our products
Q: How do I choose the right detection accessories for my level?
A: We offer products for all skill levels, from beginner to expert. Check out our buying guides on each collection page to discover recommended accessories for each skill level. You can also contact us for personalized advice.
Q: Are your accessories compatible with all metal detectors?
A: Most of our accessories are universal, but some may be more suitable for certain brands of detectors. We specify compatibility in each product description to help you choose the right accessory.
Q: What is the dropshipping model and how does it work for your products?
A: Dropshipping is a model in which we work directly with specialized suppliers to ship products directly to our customers, without going through a central warehouse. This allows us to offer a wide selection of quality accessories, but it may involve slightly longer delivery times. Thanks to this model, we select high-quality products that we can renew regularly. This also allows us to offer you a wide selection of sizes for clothing.
Q: Why do you offer certain items that are also found on other sites?
A: At L'Atelier du Détectoriste, we carefully select quality accessories tailored to metal detecting enthusiasts, working with trusted suppliers. We regularly test certain products ourselves before adding them to the site, and we offer them based on their real-world usefulness to detectorists, while providing dedicated French-speaking customer service. In addition, we guarantee personalized advice, easy returns, and after-sales support, allowing you to buy with complete confidence and peace of mind. Our mission is to offer you a quality experience that goes beyond simply purchasing a product.
Orders and Payment
Q: What payment methods are accepted?
A: We accept all major payment methods, including credit cards (Visa, Mastercard), PayPal, and Apple Pay. All payments are 100% secure.
Q: Can I cancel or modify my order after validation?
A: Once your order is placed, it is processed quickly. If you wish to cancel or change your order, please contact us as soon as possible. We will do our best to help you, but cancellations or changes cannot be guaranteed once shipping has begun.
Q: Are transactions on your site secure?
A: Yes, we use SSL encryption technology to secure all transactions. Your security and privacy are our priority.
Delivery
Q: What are the delivery times?
A: Since we work with drop shipping, delivery times may vary depending on the supplier and your location. On average, you can expect to receive your order within 7 to 15 business days. We will send you a tracking number as soon as your order is shipped so you can track its progress.
Q: Do you offer free shipping?
A: Yes, delivery is free for all orders over €50. For orders below that amount, delivery fees apply and are calculated based on your location.
Q: Can I track my order?
A: Yes, once your order has shipped, you will receive an email with a tracking number to follow the progress of your package in real time. You can also track it from your customer area.
Returns and Refunds
Q: How do I return a product?
A: If you are not satisfied with your purchase, you have 30 days to return it. The product must be in new condition and in its original packaging. Contact our customer service to initiate the return process and obtain the necessary instructions. More information in our Return Policy
Q: Are there any fees for returns?
A: No, we are responsible for return shipping costs.
Q: When will I be refunded after a return?
A: Once the return has been received and verified, the refund will be made within 7 working days via the same payment method used for the purchase.
Customer Service and Guarantees
Q: Are your products guaranteed?
A: Yes, all our products come with a 2-year legal guarantee of conformity. Some products may also include an additional manufacturer's warranty, which is indicated in the product description.
Q: How do I contact your customer service?
A: You can reach us by email or through our online contact form. Our team is available Monday to Friday, 9 a.m. to 6 p.m., to answer all your questions.
Metal Detection Specific Questions
Q: Is metal detecting legal in France?
A: Yes, but it is subject to strict regulations. Using a metal detector requires permission if you wish to explore private land or conduct historical research. We therefore encourage you to contact the archaeological services in your department, region, or country.
In France, you can also contact the French Federation of Metal Detection.
Q: Do you offer specific products for harsh environments (water, sand, etc.)?
A: Absolutely! We have a range of accessories designed for tough terrain, including waterproof and weather-resistant tools.
Collabs: Join our collaboration program
Q: How does your Creator Collaboration Program work?
A: We offer a flexible and engaging program for content creators passionate about history and metal detecting. By joining Collabs , you will be able to:
- Earn commissions on sales through affiliation.
- Receive free products to test and share with your audience.
- Offer exclusive promo codes to your community.
We also work with our creators on tailor-made campaigns and content creation projects, for unique and enriching collaborations.
👉 Interested ? Click here to learn more and apply .
Do you still have questions?
Our team is available to provide any additional information. Contact us and we'll be happy to assist you with your selection and your detection adventure.